PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.
We are recruiting to fill the position below:
Job Title: Product Manager – USSD
Location: Lagos, Nigeria
Job type: Full Time
Job level: Experienced
Job Description
- The ideal candidate will develop key retail growth strategies, tactics, and action plans and successfully execute them within agreed timelines to meet relevant KPIs and financial targets.
Responsibilities
- Develop sound business cases for new and existing Data Services products and/or features
- Develop USSD product vision and strategy, working closely with the R and D team and other stakeholders
- Create the product roadmap, and key milestones and achieve buy-in among key stakeholders
- Design and document product process flows, clear user stories working closely with R and D team
- Define and monitor product performance metrics throughout the product lifecycle; analyze and interpret product data and formulate necessary proactive adaptation strategies.
- Ensure quality product documentation (Product Books, Product Requirement Documents, User guides, manuals, sales collaterals, etc.).
- Work closely with Marketing to launch new products and/or new product features when required
- Work closely with the Customer Support and Marketing teams to draft and send out communique to Partners and Customers as required.
- Regularly research, analyze, and interpret competitor trends and performance/data.
- Timely resolution of reported customer issues related to the USSD products/features and customer feedback assessments.
- Manage growth and optimization of USSD customers by driving awareness and stickiness in line with business objectives.
- Work with different business teams to Grow revenue across USSD product lines.
Requirements
- 3 – 5 years of relevant experience in USSD management.
- USSD business skills
- Research and Strategy skills
- Business & Market Intelligence Skills
- Business Analysis Skills
- Presentation Skills
- Contract Negotiation
- Lead Generation.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online