Smart Partners Consulting Limited – Our client, a Microfinance Bank with branches across the country, is recruiting suitable candidates to fill the position below:
Job Title: Head – Products, Value Chain and Partnership
Location: Lagos
Employment Type: Full-time
Main Responsibilities
- Profile the Nigerian market to identify key segments/institutions/corporations for possible strategic alliance to expand/strengthen the Banks’ business operations.
- Maintain contacts/relations with customers after corporate accounts have been opened or service delivered and ensure that customers are informed of important issues pertaining to their accounts.
- Periodic product performance assessment and review where necessary
- New product development to reach new markets satisfy evolving market demands
- Constant staff engagement and product knowledge for Accounts Officers
- Monitor the performance of branches across all value chain products and provide support to Account Officers and their supervisors.
- Develop and grow the bank’s Value Chain products and meet agreed targets by building relationship with FCMGs, HNIs, Associations and Corporate entities and Insurance Companies.
- Maximize customer Satisfaction by ensuring quick and professional service delivery and prompt complaints management/resolution.
- Work with Account Officers to target Loan clients to bring all their business partners/Associates, suppliers and distributors to the bank.
- Leverage market engagement, and market research to support product review and new products development.
- Understand the target market specifications and bespoke product offerings, including industry, and market analyses to guide service/product offerings and market strategies.
- Engage customer segments, sales teams, and gather market intelligence to support/guide product review and development efforts.
- Maintain relationships with current clients and identify new prospects within identified target markets
- Promote the Bank referral system to expand Loan clients.
- Plan and organize market storms and survey of target market segments as may be required from time to time.
- Maintain constant monitoring of the organization’s niche market developments and advise top management of factors that may have an impact on the organization operations
- Collaborate with management to support and implement growth strategies
- Display a high level of professionalism and ensure compliance with applicable policies and procedures.
- Ensure the image of the Bank is held in the highest regards in the Financial service offerings to clients
- Perform other duties as assigned by Supervisor
Required Qualifications and Experience
- Minimum Education Qualification of a B.Sc or HND in Marketing, Business Management, Banking and Finance, Economics or related fields with numerate coursework. Higher degree and professional qualifications will be an added advantage.
- A minimum of 10 years post qualification experience, 7 years must have been spent in the financial services sector and 5 years in a Mid Management Position.
Competency/ Skill Requirements:
- In depth knowledge of corporate and retail banking
- Familiar with customers at the Bottom of the Pyramid
- Superior people and project management skills; able to coach and motivate a team
- Strong written and oral communication skills; comfortable presenting to executive teams
- Strong negotiation skills
- Ability to think strategically and holistically.
- Must have a high sense of responsibility, accountability, integrity and ethical standards.
- Project development and management experience: detail and process oriented.
- Digitally and technology savvy
- Good relationship management and managing corporate solutions will be of added advantage
- Strong communication skills.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Note: Only qualified candidates will be contacted.