ipNX is one of Nigeria’s fastest-growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services
We are recruiting to fill the position below:
Job Title: Service Fulfillment Engineer
Location: Abuja (FCT)
Division: Business
Function: Service fulfillment and support
Department: Tech-ops service fulfillment and support
Reporting to: Team lead service fulfillment and support (North)
Travel Frequency: Occasional
Work Schedule: 8am – 5pm
Purpose of the Job
- To improve on the SLAs with customers by reducing the MTTR which also translates to improved service to customers.
- Incident management
- Corporate customers restore service failures within stipulated MTTR- implementation and integration of new projects.
- Incident management communication. Provide prompt input for input into the OTRS application with information relating to activities being carried out to resolve customer service incidents.
- Identify, plan and execute nodes/segments that require preventive maintenance on the network.
- Liase with sales department in preparing bid documents and preparing technical documentation for presentation during presales engagement.
- Provide backend support to FSE in integrating new customers to the network providing customers link upgrades.
- Timely delivery of assigned projects.
- Draft out project implementation plan (PIP) for new projects and installations and ensure strict adherence.
- Manage pre-installation procedures (site survey) and actual installation, integration, and maintenance of microwave radio links.
- Ensure all completed jobs are officially accepted by customers, signed off and the ticket closed.
- Ensure no stock out of tools and materials for network implementation and for fault support.
Educational Qualifications
- B.Eng (Computer Engineering, B.Eng (Electrical Electronics or any IT-related Degree (2.2 or upper credit minimum).
- Professional: CCNA (Cisco certified network associate) CCNP: (cisco certified network professional)
Requirements
- Candidates should possess a B.Eng Degree (2.2 / Upper Credit) in Computer Engineering, Electrical Electronics or any IT-related degree.
- CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)
- At least 2 years in the telecommunications industry,
- Ability to use network monitoring/optimization devices (hardware and software) to proffer solutions to network related problems and optimize network performance when necessary.
- Customer-centric and stakeholders management.
- Good LAN/WAN network design and implementation skills.
- Design and analytical troubleshooting of LAN, WAN network and Internet-data architecture with good knowledge of IP routing protocols (MPLS, QOS, VPN, DMVPN etc).
- Good knowledge of installation and configuration of core network devices and their relevant integration to the network (LAN, MAN & WAN)
- Experience with the following is a must: IP Routing, MPLS, QOS, VPN, and DMVPN.
- Knowledge and experience with network security (IPSec Firewalls) are desirable.
- A hand on experience with OSPF and BGP is desirable.
- Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable.
- Understanding of the base station power supply (dc and ac) architecture and the interconnectivity of relevant power devices/components.
- Network automation.
Application Closing Date
15th August, 2023.
Method of Application
Interested and qualified candidates should:
Click here to apply online