The Concept Group Job Vacancy – Senior Treasury Relationship Officer

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The Concept Group is a holding company for companies established in 1992. Subsidiaries under the Group include: Rosabon Financial Services – Nigeria’s Leading Financial Intermediary and Equipment Leasing Company, Concept Nova – Bespoke Enterprise IT Solutions Company, Percy Aitkins – Bureau De Change.

We are recruiting to fill the position below:

Job Title: Senior Treasury Relationship Officer

Location: Lagos
Employment Type: Full-time

Job Summary

  • The TRO will build strong relationships with customers and business clients.
  • Seek to upsell / cross-sell business opportunities, advise clients on service solutions that meet their needs, and resolve any issues or complaints for big ticket clients.

Duties & Responsibilities

  • Build relationships with clients and key employees (if the client is a business/corporate).
  • Create plans to address clients’ business needs.
  • Advise clients on creating profitable processes.
  • Schedule regular meetings with customers to ensure they are satisfied.
  • Act as the point of contact for complaints and escalate issues as appropriate.
  • Communicating opportunities for upselling or cross-selling with the sales team.
  • Ensure both the company and clients adhere to contract terms.
  • Study competition to find new ways to retain customers.
  • Work with Management to set sales and revenue targets and work diligently to meet them.
  • Collaborate with other internal teams (e.g. sales, senior management) to address customers’ needs.
  • Co-manage clients with the Sales team.
  • Working with the ultimate aims of client preservation and contract renewal.

Qualification and Requirements

  • Bachelor’s Degree in Business or related field.
  • Three to five years of relevant experience in a financial institution is desirable.
  • Relevant experience working as a senior Client Interfacing officer is preferred.

Job Knowledge:

  • Must be knowledgeable in Client Engagement.
  • Must be knowledgeable on the use of CRM software.
  • Must be familiar with data analysis and interpretation.

Skills / Competencies:

  • Ability to build and maintain strong client and business relationships.
  • Proficiency in Microsoft Office and CRM software.
  • Excellent communication and interpersonal skills.
  • Good conflict resolution and problem-solving skills.
  • Leadership and team management skills.
  • Customer-oriented.
  • Strong negotiation and influencing skills.
  • Self-motivation.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should forward their CV to: careers@conceptgroup-ng.com using the Job Title as the subject of the mail.

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