Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.
Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.
We are recruiting to fill the position below:
Job Title: Team Lead, Digital Collections, CHNW Business Support & Resolution (BS&R)
Job ID: 80412176_80370968
Location: Lagos
Job Type: Full-time
Business Segment: Group Functions
Job Description
- To manage and control credit rehabilitation strategies within the Call Centre environment with the aim of maximizing effectiveness and efficiency using digital collections solutions.
- To manage debt recovery in the Bank’s lost accounts portfolio
- To work with the Head, CHNW Business Support & Resolution in providing and maintaining digital collections solutions
- To interact with other teams/sub-teams to ensure that the team’s goals and TAT deliverables are not adversely impacted.
Qualifications
- First Degree
Experience
- Minimum of three years experience in a bank collections & recoveries center
- Minimum of three years experience in a retail credit and collections environment in a supervisory capacity
- In-depth knowledge of the collection process in order to lead the team.
- Sound knowledge of the Bank’s lending products and relevant statutory legislation pertaining to the collection of arrears.
- Good knowledge of Digital collections solutions
- Must have developed or must have been part of a team that developed a digital solution
- Working knowledge of MS Office suite with emphasis on MS Excel.
Behavioral Competencies:
- Interpreting Data
- Tackling Business Challenges
- Team Working
Technical Competencies:
- Data Management
- Collections
- Recoveries
- Systems Design
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online